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These terms set out what you agree to when you open and use an af22 account — covering how the platform works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the eligible regions we serve.
When you create an account with us, you enter into a direct agreement with the platform as described in these terms. We ask that you read them carefully before placing any transaction, because the rules that govern your wallet activity — deposits via bKash, Nagad or Bank Transfer, as well as any withdrawal request — are set out here in full. These terms do not override any applicable law in your jurisdiction; where local law sets a higher standard, that standard applies. We update these terms when our services change, and the version in effect on the day you take an action is the version that governs that action. We will notify you of material changes through your registered account contact. If you continue using your account after a change takes effect, we treat that as acceptance of the revised terms. If you have a question about any clause, you should raise it before completing a transaction rather than after. Our support team can clarify the practical effect of any rule — reach them through the contact routes in the Support section below. Your continued access confirms that you have read and understood what is written here.
These terms apply to your af22 account and every action taken through it, but not every service you access from this domain is governed by identical rules. The four areas below clarify the boundary.
Your registered account — login credentials, session activity, wallet balance and transaction history — is fully governed by these terms. You are responsible for keeping your login details secure and for all actions taken under your account.
All deposits and withdrawal requests processed through your account wallet, including those made via bKash, Nagad or Bank Transfer, fall within the scope of these terms. Transaction limits, verification steps and processing conditions are set out in the Payments section of your account.
Game content supplied by Bigtime Gaming, Pragmatic Play, PG Soft and CQ9 is available through your account lobby. While we make that content accessible, the individual game rules are set by each studio and may differ from platform-level terms.
Payment processors, identity verification providers and any linked external services operate under their own terms. We do not control those terms, and this policy does not extend to what those third parties do with information shared under their own agreements.
These terms are not only obligations — they also describe what you can actively do to manage your account relationship with us. You have the right to review the transaction records held against your account at any time by opening the History section after you log in. If any detail looks incorrect — a wallet balance discrepancy, an unrecognised transaction or a mismatch in your registered contact details — you can raise a correction request through our support route, and we will investigate and respond. You also have the right to ask us what account data we hold and to request that certain records be corrected where our systems allow it. If you want to close your account, that request must be made in writing through the support channel; we will confirm receipt and walk you through what happens to any remaining wallet balance. None of these steps require you to justify your decision to us.
Log in and open the History tab to see every deposit, withdrawal and session transaction tied to your account. This view is available to you at any time without contacting support.
If your registered name, contact number or wallet reference is incorrect, raise a correction request through the support channel. We will verify the change against the information you provided at registration.
If any clause in these terms is unclear, contact support before taking the action in question. We can explain the practical effect of a rule — we cannot offer legal advice, but we can clarify how our platform applies it.
Send a written closure request through the support route. We will confirm receipt, outline what happens to any outstanding wallet balance and complete the closure process once verification is done.
If these terms raise a question you cannot answer by reading them, or if you need to take an action that requires our involvement, the routes below are the ones we publish for account and policy enquiries. Use the channel that matches your query type.
The live chat window is available directly from your account dashboard once you are logged in. Use this for account-specific questions, transaction queries or any clause in these terms you need clarified before acting.
For written records of a policy dispute, correction request or account closure, use the email address shown on our published Contact page. Email creates a paper trail that both sides can reference throughout the process.
Our Help Centre contains published articles on account rules, transaction conditions and session controls. It is accessible without logging in, so you can read policy context before you open an account or after you close one.
We hold the information you provide us for the purpose of running your account and meeting the obligations set out in these terms. Here is how we approach the four areas that matter most.
We store the registration details, wallet transaction records and session data associated with your account. We do not share that data with third parties outside what is required to process your bKash, Nagad or Bank Transfer transactions or to comply with a legal request.
We use session cookies to keep you logged in and to remember your account preferences across visits. You can manage cookie behaviour through your browser settings; disabling certain cookies may affect account functionality such as the wallet and transaction history view.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route. We can suspend account activity while we investigate.
To request a review of how these terms were applied to your account, or to raise a formal policy question, use the email support route so there is a written record. We will confirm receipt and respond within the timeframe shown in our published Help Centre article on policy queries.
The questions below cover what real account holders ask most often about these terms. If yours is not here, the support routes in the section above are the right place to take it.
These terms apply to anyone who opens and uses an af22 account. However, whether you can access the platform at all depends on your local law and whether Bangladesh is within our eligible regions. Check the eligibility notice on our registration page before proceeding.
Any balance remaining in your account wallet at the time of closure will be processed according to the withdrawal conditions in these terms. You should submit a withdrawal request before requesting closure, or specify how you want the balance handled in your written closure request to support.
Yes. Open your transaction History tab to locate the entry, then contact support through live chat or email with the transaction reference. We will review the record and respond with our findings. Email is preferable for disputes because it creates a written trail for both parties.
We notify you of material changes through your registered account contact. The effective date of the current version is shown at the top of this page. If you continue using your account after a change takes effect, that is treated as acceptance of the updated version.
All transactions processed through your af22 account wallet — including those made via bKash, Nagad and Bank Transfer — fall within the scope of these terms. The transaction limits and verification steps for each method are set out in the Payments section of your account dashboard.
Send a written query to our email support route with the specific clause you are questioning and the account action it relates to. We will review the application of that term and respond. We cannot offer legal advice, but we will explain clearly how the rule was applied in your case.